General terms

1 Our identity and the contractual documents

1.1 Miras & More International is a trading name of Tamer Mediation & Advies V.O.F., Dutch Chamber of Commerce number 17219008, Derde Hambaken 11, 5231 SE ’s-Hertogenbosch, the Netherlands. Contact: info@mirasandmore.com; +31 6 4811 4495. “We” means this general partnership; “you” means the client. A consumer acts outside their trade or profession.

1.2 These terms apply to our own guidance, mediation and coordination where provided and incorporated before or when the engagement is concluded. You receive a retainable copy. A reference on an invoice afterwards is not a substitute.

1.3 The engagement confirmation specifies scope, price, countries, duration and responsibilities. Specifically agreed written provisions prevail over these terms. Mandatory law always applies. A later version does not automatically govern an existing engagement.

1.4 A contract with an independent provider is a separate contract. These terms do not replace that provider’s terms, warranties or statutory obligations. Your contracting party must be identified before acceptance.

2 Formation and scope

2.1 An engagement is formed when you accept our sufficiently definite offer. We confirm the agreement in writing, for example by email. An introductory discussion does not authorise us to act on your behalf.

2.2 We identify the client and decision-makers. A family contact does not automatically represent every heir. We check required consent or authority for decisions affecting others. Paying the fee does not confer access to another person’s confidential information.

2.3 We exercise reasonable professional care within the agreed scope. Our guidance is generally an obligation to exercise care and effort, rather than to achieve an external outcome. We must nevertheless deliver specific agreed tasks, such as an inventory or submission of a complete file. The absence of an outcome guarantee does not reduce these duties.

2.4 Where needed, notarial instruments, formal valuations, specialist legal or tax advice, litigation representation and legally reserved activities are undertaken by appropriately authorised professionals. We recognise the limits of our own competence and discuss necessary specialist involvement promptly.

3 Information and checks

3.1 You provide relevant information and documents accurately, completely and promptly to the best of your knowledge. You disclose changes, proceedings, known debts, disputes and deadlines. We explain what is required and how to supply it.

3.2 We may reasonably rely on information supplied, but discuss obvious errors, inconsistencies and missing essential documents with you. We check registers and authenticity to the extent agreed or required for careful performance.

3.3 If missing cooperation prevents progress, we explain what is missing, the consequences and a reasonable deadline. Additional charges do not arise automatically: clause 6 applies. We take reasonable steps to prevent harm and missed deadlines.

3.4 You supply only information you may lawfully disclose. We retain our own privacy obligations. We do not ask for passwords to e-Devlet, DigiD, banking or other personal accounts.

4 Partners and specialists

4.1 Work by assistants engaged by us within our agreed guidance is included in our price unless specifically agreed otherwise beforehand. There will be no unexpected partner invoice for that work. Our statutory responsibility for persons we engage remains unaffected.

4.2 You contract directly with the provider for separate construction, estate agency, rental, import or other execution services. That provider is responsible for its performance and charges under your contract. We remain responsible for our agreed guidance, including careful selection or referral where this is part of our role.

4.3 We charge no additional referral commission for introducing or arranging contact with a partner. A separate guidance engagement is chargeable only where its tasks and price have been agreed beforehand. We disclose relevant financial or personal interests in a proposed provider in advance.

4.4 An additional lawyer, notary, tax adviser, accountant, architect or other specialist is engaged only after you approve the provider, task and price or estimate with an agreed limit. We record whether you contract directly or the specialist assists us within our engagement. You may maintain direct contact; our remaining tasks will be adjusted by agreement.

5 Foreign authorities and varying outcomes

5.1 Procedures and outcomes depend on applicable law, nationality and residence, evidence, ownership, region, municipality and competent authority. Earlier cases, general information and indicative calculations are not guarantees for your case.

5.2 We do not control decisions, waiting times, disclosures or cooperation by courts, notaries, banks, tax offices, municipalities, land registries, tapu offices or other authorities. We do not guarantee permits, inheritance shares, tax results, sale prices, rental yields or the number of homes permitted on land.

5.3 Schedules are estimates unless expressly agreed as binding. We report material delays, known causes and possible next steps. Statutory filing, objection and tax deadlines remain binding. The engagement identifies who monitors them; we remain responsible for monitoring we have accepted.

5.4 An authority’s delay is not automatically force majeure. We assess whether the cause falls outside our responsibility and could not reasonably be avoided or addressed. Our own errors, inadequate staffing or ordinary financial difficulties do not justify force majeure.

5.5 For a genuine impediment, we discuss adaptation, temporary suspension or termination of the affected work. Statutory rights to terminate or cancel remain intact. Unearned advances are refunded following an itemised account; costs are not passed on without a legal basis.

6 Fees and additional costs

6.1 The engagement states a fixed or phased fee, or an hourly rate with an estimate and, where possible, a budget limit. Consumer prices include applicable VAT and foreseeable mandatory charges. If the total cannot be determined in advance, the calculation method and cost categories are stated.

6.2 Our fee is distinguished from official charges, taxes, translations, legalisation, travel and independent providers’ fees. Only agreed or subsequently approved costs may be charged. Statutory taxes and levies are determined by the competent authorities.

6.3 Changes in instructions, regulation or scope produce chargeable extra work only after explanation and your agreement on price or calculation. Without agreement we do not perform chargeable extra work. We discuss the consequences of delay and ways to protect urgent interests.

6.4 For foreign-currency costs, we agree the currency, exchange-rate source and date, and bank charges beforehand. There is no undisclosed exchange-rate markup. Currency movements do not change a fixed euro price without agreement.

6.5 Invoices are itemised and payable within 14 days unless otherwise agreed. Advances are credited against work and agreed costs, not automatically treated as non-refundable reservations.

6.6 Late payment is handled under applicable statutory rules on default, interest, reminders and collection costs. A Dutch consumer incurs collection costs only after the legally required free 14-day notice. Protective rules of other applicable countries, including Belgian debt-collection rules, remain effective. Statutory withholding and set-off rights are not restricted.

7 Withdrawal and termination

7.1 A consumer concluding a service contract at a distance or off-premises generally has 14 days after conclusion to withdraw. Applicable information and a withdrawal form are provided beforehand. An unequivocal statement is sufficient; the form is optional. Any statutory exception is specifically explained in advance.

7.2 Work during that period begins only at your express request. On withdrawal, a proportionate charge for services already provided is due only where statutory information and consent requirements are satisfied. The right expires on full performance only under the statutory conditions, including prior express agreement and acknowledgement of that consequence.

7.3 A consumer may also terminate our service engagement after the withdrawal period. We settle legally due remuneration and agreed reasonable costs, considering work done, benefit to you and savings. There is no automatic liability for the full remaining fee or a penalty. Any additional business-client termination arrangements are expressly recorded.

7.4 We suspend or terminate only where the agreement and law permit, for example unlawful instructions, an unresolved conflict of interest or persistent lack of necessary cooperation after warning. We consider your interests, give reasonable notice where possible and facilitate an orderly handover.

7.5 On termination you receive a status report, known outstanding deadlines and returnable originals. We discuss secure file transfer. A complaint or payment dispute does not by itself justify retaining essential documents.

8 Inheritance and preparation for a will

8.1 We assist with agreed inventory and administration tasks. Heirship, applicable matrimonial or succession law and tax liability require case-specific assessment. Our service contract makes no choice of law for your succession.

8.2 We do not accept or renounce an inheritance, sell assets or conclude a distribution agreement on your behalf without express appropriate authority and required formalities. Known risks and necessary specialist assessment are discussed before irreversible steps.

8.3 Will-related guidance means organising wishes and information and assisting contact with an authorised notary or other qualified professional. An inventory of wishes is not a will. Validity, capacity, execution and local formalities are assessed by the authorised professional engaged for that purpose.

8.4 We do not hold client bank balances, sale proceeds or inheritance funds. Payments go to the entitled recipient, competent authority or an appropriately authorised independent payment or client-money arrangement. Our own advances and fees are distinct.

9 Mediation and property

9.1 Mediation starts under a separate process agreement with the participants. We facilitate discussion without deciding who is right. Parties decide on any solution and may stop. A paying party receives no substantive preference.

9.2 We assess independence and suitability beforehand. We do not act simultaneously as one party’s advocate and neutral mediator in the same matter. Where applicable rules prohibit mediation after earlier representation, we refer elsewhere. A locally authorised professional is engaged for regulated or mandatory foreign mediation.

9.3 A property or construction appendix identifies responsibility for investigations, permits, valuation, design, technical supervision, execution and warranties. These terms are not a conveyance, construction, lease or kat karşılığı agreement.

9.4 Values, development potential and returns remain indicative pending required investigations and decisions. Within our agreed role we provide clear warnings and follow-up; we do not promise checks outside our agreed scope or competence.

10 Confidentiality and personal data

10.1 We treat case information confidentially and share only necessary information with entitled recipients on a valid legal basis. The privacy notice separately explains purposes, recipients, retention, international transfers and rights. Acceptance of these terms is not blanket consent to processing.

10.2 Confidentiality does not prevent necessary performance, statutory obligations or lawful binding orders. Where required, we conduct customer due diligence and report unusual transactions. We do not disclose a report where disclosure is prohibited.

10.3 Before sharing files with Türkiye we separately assess the processing basis and transfer safeguards. An authority or instruction alone does not replace these safeguards. Access is limited; a contact person or heir is not automatically entitled to the entire family file.

10.4 An online file is available only once access rights and security have been arranged. It contains information intended for you, not unrestricted access to others’ data or confidential mediation discussions. Original instruments and urgent deadlines are not made dependent solely on portal notifications.

11 Liability and remedies

11.1 Statutory liability applies to breaches attributable to us. Please report problems promptly so that remedy and mitigation are possible. Rights do not automatically expire under a short contractual notification period.

11.2 Cooperation alone does not make us liable for every act of a provider you contract independently. We remain responsible for our own errors, accepted monitoring and guidance duties, and persons for whom the law makes us responsible.

11.3 These terms do not exclude statutory liability or impose a general monetary cap, including any cap at insurance proceeds. Statutory rights for personal injury, intent, gross fault, defective performance and data-protection breaches are not restricted.

11.4 Where remedy is reasonably possible we discuss it with you. Statutory rights to performance, damages, withholding, termination and other remedies remain intact. The law determines whether a notice of default or cure period is necessary.

12 Complaints and applicable law

12.1 Send complaints to info@mirasandmore.com or our postal address, identifying the engagement and desired solution. We acknowledge within five working days and aim to respond substantively within fourteen days. If more time is needed we explain why and when a response can be expected.

12.2 You need not complete our complaints procedure before approaching a court or competent authority. Mediation or arbitration of a dispute with us requires a separate valid agreement; these terms do not compel either.

12.3 Dutch law governs our service contract. This choice does not deprive a consumer of mandatory protection applicable without a choice under the relevant private international law rules. Other applicable overriding mandatory rules also remain effective.

12.4 Jurisdiction follows applicable jurisdiction rules. There is no exclusive Dutch forum clause limiting consumer rights. Property location, foreign proceedings or a separate execution contract may entail different rules or jurisdiction.

12.5 If a provision is invalid, the rest remains effective insofar as the contract can continue. We do not unilaterally replace an invalid provision with a less favourable one. Statutory protective rules determine the consequences.

13 Possible transition to a BV

13.1 The VOF remains your provider until a different contracting party has been lawfully agreed. Use of the same trading name does not itself create or substitute a BV, a Dutch private limited company.

13.2 Before proposed contract transfer we inform you of the new entity, registration number, date and effects on the engagement, advances, liability and data. We separately request your cooperation where required. These terms contain no general advance consent to transfer.

13.3 Existing rights and obligations are not silently extinguished. We document the transition and notify data subjects of a change of controller. A change of legal form does not automatically increase prices.